Thema "Betreff: Paying extra for the mobile after the 24 month" in Mit Vertrag: Tarife & Rechnung

Paying extra for the mobile after the 24 month

akhalil207123 — Wed, 22 Jun 2022 13:55:45 GMT

Dear All,

I have a contract with Vodafone since 2018, and in May 2020 I extended it for 24 month and I added a mobile phone. Then in Sept. 2021, I agreed to extend the contract to 2023 (for 2 years).

My reciepts are shown that I am paying monthly for "Vodafone Red 2020 XS mit Premium Smartphone"

Now after 24 months from getting the mobile phone (May 2020 --> May 2022), I am still paying for the smart phone, I expected to be only paying for the RED XS.

When I called the customer service, they told me we can change the Tarif for you and remove the smart phone portion but I will need to extend the contract as well, and I don't want to do the extension.

So what should I do here, I don't want the extension, and at the same time it's not making any sense to pay for something I don't get.

Any Clues?

Thanks a lot,
Ahmed

Betreff: Paying extra for the mobile after the 24 month

reneromann — Wed, 22 Jun 2022 15:17:38 GMT

There's no way to downgrade the contract to SIM-only without extending it.

Betreff: Paying extra for the mobile after the 24 month

ttwa2011 — Wed, 22 Jun 2022 15:44:09 GMT

@akhalil207123

If you don't want an extension, you can cancel your contract monthly after the 24 months have expired and switch to Vodafone Callya Prepaid without a new Smartphone. Your phone number will remain the same. There is always the possibility to switch from Callya to a fixed-term contract.