Thema "Re: Vertragszusammenfassung | Renewal" in Mit Vertrag: Tarife & Rechnung

Vertragszusammenfassung | Renewal

Rob_02 — Wed, 04 May 2022 13:23:27 GMT

Hi,

I've discussed this with both the contract department and Customer Service and the contract renewal that they have confirmed does not match my received "Vertragszusammenfassung".

Could you please explain why the agreed rebates are missing, align it and reimburse this months fee?

Thanks in advance

Rob

Re: Vertragszusammenfassung | Renewal

Andre — Thu, 05 May 2022 12:31:11 GMT

HEy Rob_02,

the "verkaufszusammenfassung" should contain all the costs/discounts.

If you've already talked with the contract department - could they confirm that the discounts you are missing on the confirmation letter are booked?
Or missing completely?

Cheers,
Andre

Re: Vertragszusammenfassung | Renewal

Rob_02 — Fri, 06 May 2022 09:29:28 GMT

Hi Andre,

Thanks for assisting me

The mentioned discounts were not listed on their side when asked. They were also not able to see the Vertragszusammenfassung which I was referring to, so presumably, they were missing or not booked.

Best regards

Rob

Re: Vertragszusammenfassung | Renewal

Andre — Fri, 06 May 2022 13:18:26 GMT

Then please send me a private message with your mobilenumber/ordernumber & password.
Therefore click on my name/avatar -> then the big red button on the right side.

Please also state what kind of discount is missing.
I'll have a closer look into this.

Cheers,
Andre