Resolving incorrect invoice for English speakers

Chris6121 — Tue, 01 Mar 2022 13:53:12 GMT

Hi, we are new arrivals to Munich from Australais and our newly set up 2 mobile phones and cable internet ar working fine. However, i checked my bank account this morning and one correct direct debit has been charged by Vodaphone for the service, however a 2nd direct debit has been charged for a quite large amount, quoting the correct customer number, but a quite different mobile phone number. I tried to get this queried online using the bot , but it can only respond in German. It gave me this number 0800 1721212 to contact, but the online messaging steps defeated my limited German very quickly.
Is there a Vodaphone contact number or email or other contact point that can manag e my query and respond in English, please?

*** @Chris6121, thread moved from community to mobile phone board! ***

Re: Resolving incorrect invoice for English speakers

HeikeF — Wed, 02 Mar 2022 09:17:21 GMT

Hi Chris6121,

we like to help you here.

Please send us a PN with your mobile number, the password and the link of this contract here.

Best regards

Heike

Thema "Re: Resolving incorrect invoice for English speakers" in Mit Vertrag: Tarife & Rechnung

Resolving incorrect invoice for English speakers

Re: Resolving incorrect invoice for English speakers