Thema "Re: eSIM not delivered" in Mit Vertrag: Tarife & Rechnung

eSIM not delivered

tratata — Wed, 05 Jan 2022 12:26:28 GMT

Hello,

sorry for English, but I think it's more understandable then my German with google translate 🙂

I have subscribed yesterday for Red M with eSIM. I have received the email about my new eSIM, but I don't see the Activation code and ePin in my Vodafone account.

Have I done something wrong? Could someone help with the problem?

Re: eSIM not delivered

TinaG — Wed, 05 Jan 2022 14:31:35 GMT

Hello tratata,

i need to take a closer look at this. Please send me one private message with your mobile number and the customer password.

Best regards

TinaG

Re: eSIM not delivered

tratata — Thu, 06 Jan 2022 15:57:21 GMT

I have sent everything to PM yesterday -- any news?

I have cancelled my old mobile contract already, and I thought that I can use my new mobile number, but I still don't have the SIM card, so I don't have any mobile network now 😞

Re: eSIM not delivered

HeikeF — Fri, 07 Jan 2022 14:23:46 GMT

Hi tratata,

what would you like to use?

An eSIM or a nomal SIM-Card?

Best regards

Heike

Re: eSIM not delivered

tratata — Fri, 07 Jan 2022 14:30:05 GMT

Hi Heike,

I'd like to use eSIM -- and I ordered eSIM. I received the email "Richten Sie jetzt Ihre neue eSIM ein", but there is no Aktivierungscode and ePin in my account.

Re: eSIM not delivered

DanyG — Sat, 08 Jan 2022 16:26:56 GMT

Hi tratata,

is your mobile number already registered in MeinVodafone?

Usually, you also get your eSIM profile also via post.

BR,

Dany

Re: eSIM not delivered

tratata — Mon, 10 Jan 2022 11:32:49 GMT

I can see the new mobile number registered in MeinVodafone -- and I see that "SIM-Status: aktiv", but I have not received anything by regular post yet.

How long does it usually take to receive the mail after registration?

In the Bestellstatus I see the status "Wir haben Deine Bestellung bearbeitet", but no shipping details.

Re: eSIM not delivered

HeikeF — Tue, 11 Jan 2022 13:11:43 GMT

Hi Dustin,

please be patient for another 1-2 days until our letter reaches you.

Thank you.

Best regards

Heike

Re: eSIM not delivered

tratata — Wed, 12 Jan 2022 11:40:54 GMT

It clearly states that I will receive the "electronische SIM" via eMail -- that was in my order confirmation I received immediately.

Since then I have not received anything via Post -- and nothing happens in the Bestellstatus section. For me it is obvious that you have some technical problems with eSIM cards.

I signed this contract more than a week ago and I still cannot use it!

Re: eSIM not delivered

DanyG — Tue, 18 Jan 2022 11:07:58 GMT

Hi tratata,

I took care, that your eSIM is sent to you. The letter with your eSIM profile is on the way and you should see the profile data in MeinVodafone now. Did you already check that?

BR,

Dany

Re: eSIM not delivered

tratata — Wed, 19 Jan 2022 12:56:29 GMT

I have received the mail with eSIM qr code and activation code. It took 12 days after I signed the contract. Communication might be clearer -- when it is written that "soon you will receive the eSIM" does not mean that "you need to wait a couple of weeks until you receive a paper mail".

Re: eSIM not delivered

Andre — Thu, 20 Jan 2022 14:39:30 GMT

Hey tratata,
I'm sorry that this has taken so long.

Normally this should be almost instantanious till you see your qr-code within the app.

Cheers,
Andre