Thema "Re: Vertragskündigung" in Mit Vertrag: Tarife & Rechnung

Vertragskündigung

Pelegrin — Tue, 28 Dec 2021 09:57:08 GMT

I would like to check the possibility of canceling my contract with Vodafone. Now that it's supposed to be easier to proceed with canceling in some cases (it applies to my case).

thks

Re: Vertragskündigung

HeikeF — Wed, 29 Dec 2021 12:56:17 GMT

Hi Pelegrin,

what a shame that you are thinking about quitting. 😞

What can I do to make you change your mind?

You can cancel your contract directly in the MyVodafone app or contact us directly here .

Best regards

Heike

Re: Vertragskündigung

Pelegrin — Tue, 04 Jan 2022 16:46:06 GMT

there's no way back.

I'm wondering if the contract can be canceled in February by filling up the form on my Vodafone Panel (my contract ends in August).

I don't want to wait until August.

thank you,

Re: Vertragskündigung

Torsten — Wed, 05 Jan 2022 10:24:33 GMT

You have to wait for the minimum contract period of 24 months, you cannot cancel a mobile phone contract beforehand.

Re: Vertragskündigung

Pelegrin — Wed, 05 Jan 2022 12:06:21 GMT

"What’s changing with internet and phone contracts in Germany?

As of December 1, 2021, an amendment to Germany’s Telecommunications Act came into effect. Among other things, the change significantly strengthens the rights of consumers when concluding new contracts for internet, fixed telephone lines, and mobile phones. "

"While the one-month notice period is definitely an improvement, note that it only applies to renewed contracts."

https://www.iamexpat.de/expat-info/german-expat-news/internet-and-phone-contracts-germany-are-now-easier-cancel

Re: Vertragskündigung

HeikeF — Wed, 05 Jan 2022 14:09:23 GMT

Hi Pelegrin,

this is about contracts for which the minimum term has already expired.

Is that the case with you?

Best regards

Heike

Re: Vertragskündigung

Pelegrin — Wed, 05 Jan 2022 14:37:15 GMT

Yes, that's the case.
2 years of the contract completed, plus 1 and a half since the contract was renewed.

Re: Vertragskündigung

HeikeF — Thu, 06 Jan 2022 13:55:14 GMT

Hi Pelegrin,

what have you already done so far?

For example, have you already contacted us via WhatsApp (messenger or SMS) on 0172 1217212?

Best regards

Heike

Re: Vertragskündigung

Pelegrin — Thu, 06 Jan 2022 15:44:34 GMT

So far?

I'm here with you on this topic, I was going for the cancelation on WhatsApp but I thought that maybe my contract could be canceled in August.

Therefore I decided to first confirm first that it can be canceled by February.

Waiting for confirmation of how to cancel in the way that I intend to.

thanks 😃

Re: Vertragskündigung

Torsten — Thu, 06 Jan 2022 21:06:24 GMT

If you actively extended the contract a year and a half ago, e.g. with a new smartphone or a tariff change, this was accompanied by a new minimum contract period of 24 months. Then you cannot terminate prematurely, but only at the regular end of the contract and must continue to pay for this period.

Re: Vertragskündigung

Pelegrin — Thu, 06 Jan 2022 21:43:05 GMT

Well, it doesn't make sense according to what I've posted here a few days ago regarding the new laws.

One year ago I was "obligated" to subscribe to a new contract (At the time I didn't know, and the seller also didn't mention the auto-renew). So, I had to do it because it how is done here and most probably also the reason of this law be created to protect customers... if I didn't would have to continue paying monthly 70 euros.

anyway, gonna wait for HeikeF to reply to it.

thank you for your time

Re: Vertragskündigung

Gr3g — Thu, 06 Jan 2022 22:00:50 GMT

The new regulation of the TKG only affects contracts after the minimum contract period. In terms of contract law, a contract extension is also a contract with a new minimum contract term.