Cancelation mobile contract for moving outside EU

BT9 — Sat, 18 Dec 2021 16:01:42 GMT

Good afternoon

After (too) many calls to the Customer Service, chats on the WhatsApp group, and several promises that my request would be answered, I still could not get an acceptable answer... not to mention the difficulty to find some support in English in that process.

I have moved to another country (Qatar) where I cannot use the current Vodafone contract. Despite providing all evidences of my move, I only received a cancellation confirmation for June 2022. My request was to cancel end November 2021 as I am not in Germany since then.

Surprisingly enough, the internet contract at home was well canceled at the requested time, but not the mobile.

Could someone please help to stop this contract asap ? Thanks.

Betreff: Cancelation mobile contract for moving outside EU

Falkenhorst — Tue, 21 Dec 2021 12:36:16 GMT

Your landline contract also has a different service than a mobile phone contract. And the mobile phone contract cannot be terminated prematurely by moving to another country.

Thema "Betreff: Cancelation mobile contract for moving outside EU" in Mit Vertrag: Tarife & Rechnung

Cancelation mobile contract for moving outside EU

Betreff: Cancelation mobile contract for moving outside EU