Thema "Re: Neuer Mobilfunkvertrag" in Mit Vertrag: Tarife & Rechnung

Neuer Mobilfunkvertrag

JessKate — Tue, 16 Nov 2021 14:21:25 GMT

I just tried to call Vodafone and speak German with the operator, but she hung up on me because apparently my German wasn't good enough, so now I am just going to do this in English.

I placed an order for a new simcard. When I placed the order it was for 29.99 per month. When I received my order confirmation it was 39.99. I already have Vodafone cable and my husband has a Vodafone mobile phone contract. I have been with Vodafone as well for the past two years on a contract.

If the original order of 29.99 per month cannot be honoured, then I would like to cancel the whole order.

Kind regards,

Jessica

Re: Neuer Mobilfunkvertrag

BerndD — Wed, 17 Nov 2021 10:30:24 GMT

Hey Jessica,

we'd like to take a closer look at what didn't work out.

Please send me the affected customer numbers by PN.

You will receive an answer as soon as possible.

Kind regards

Bernd

Re: Neuer Mobilfunkvertrag

JessKate — Wed, 17 Nov 2021 14:30:42 GMT

Hi Bernd,

Thank you for your message.

I just have an order number for my new order: xxx.

Also, how can I send a PM, or is this it?
Kind regards,

Jessica

Re: Neuer Mobilfunkvertrag

BerndD — Wed, 17 Nov 2021 14:31:12 GMT

Hey Jessica,

please do not write your personal data publicly. Anyone can read that.

Please send me the data by private message. Click on my name above and than 'Sende eine private Nachricht' on the right side.

Kind regards

Bernd

Re: Neuer Mobilfunkvertrag

JessKate — Wed, 17 Nov 2021 15:22:19 GMT

Hi Bernd,

That is not an available option for me to send you a private message. Please see my screenshot.

Kind regards,

Jessica

Re: Neuer Mobilfunkvertrag

ttwa2011 — Wed, 17 Nov 2021 15:52:07 GMT

@JessKate

@BerndD schrieb:

Click on my name above and than 'Sende eine private Nachricht' on the right side.

You didn't click his name/profile first. First click on his name/profile. Then you will find everything as explained by Bernd. Alternatively, you can click here directly.

Re: Neuer Mobilfunkvertrag

JessKate — Wed, 17 Nov 2021 15:55:36 GMT

@ttwa2011 Thank you!

Re: Neuer Mobilfunkvertrag

JessKate — Sun, 21 Nov 2021 20:20:31 GMT

Bernd is not writing back to me, could someone else please help me with this! I will need to cancel my contract soon if it is not sorted out.

Re: Neuer Mobilfunkvertrag

Torsten — Sun, 21 Nov 2021 20:26:30 GMT

You have to be patient, the mods are not here 24/7, because here is primarily a customer-help-customer forum. It can take a few days for you to get an answer.

Re: Neuer Mobilfunkvertrag

JessKate — Sun, 21 Nov 2021 20:28:49 GMT

@Torsten Thanks for your message, but Bernd read my two PMs on Wednesday and Thursday last week and did not reply. Time is ticking if I need to cancel my contract within the acceptable period.

Re: Neuer Mobilfunkvertrag

ttwa2011 — Sun, 21 Nov 2021 20:38:54 GMT

@JessKate

That was just a read receipt from the internal system. That doesn't mean that @BerndD has already read the PM. You will definitely get an answer. Please be patient.

Question: Have you already received the Gigakombi in the last 2 years or would you like to benefit from it for the first time?

The Gigakombi is a combination benefit that is granted as long as eligible tariffs exist. The advantage therefore does not have to appear in the contract documents of the mobile phone contract. If you use one of the cable tariffs listed here from page 4 and your husband's contract has not already been combined with the cable contract, you will definitely get the Gigakombi and don't have to worry.

Re: Neuer Mobilfunkvertrag

JessKate — Sun, 21 Nov 2021 20:44:57 GMT

@ttwa2011 Thanks for your answer! Ok, then I will wait a little longer 🙂 No, I have never used the Gigakombi before., that is good to know.

Re: Neuer Mobilfunkvertrag

Su — Tue, 23 Nov 2021 09:17:26 GMT

Hi JessKate,

sorry for the time you had to wait!

I answered your DM yesterday.

Please tell me if you need still support.

Sunny greets