Thema "Re: Contract Termination due to leaving Germany" in Mit Vertrag: Tarife & Rechnung

Contract Termination due to leaving Germany

SashaM — Tue, 26 Oct 2021 10:18:18 GMT

Hi!

I had to leave Germany permanently due to unforeseen circumstances - my father has cancer.

I left Germany, deregistered.

Created a special termination request with attached deregister form.

It's been couple of weeks and no response.

So I already paid for contract again. Despite being abroad and not using the phone at all.

I just need that money for my father.

Whom can I contact to make it a little bit faster? So I wouldn't pay for next month?

Thanks for any help.

Re: Contract Termination due to leaving Germany

Jens-K — Wed, 27 Oct 2021 12:22:43 GMT

Hi SashaM,

I'm sorry to hear that.

Where did you send the termination to and do you use a phone from us? How long has the contract been running?

Regards,

Jens

Re: Contract Termination due to leaving Germany

SashaM — Thu, 28 Oct 2021 15:35:56 GMT

Hi @Jens-K

Thanks for the answer!

I used contract termination form in MeinVodafone. Here's Id: xxxx.

Contract has been running since July, I think. Unfortunately, I have lived in Germany for less than 4 months - June - September.

I tried to call from my home country, but had some complications... I had only 2 months of German language studying so I cannot follow the robot 😞 I am sorry for this.

Best regards,

Sasha.

Re: Contract Termination due to leaving Germany

HeikeF — Thu, 28 Oct 2021 15:38:27 GMT

Hi Sasha,

we like to help you here.

For that please send us a PN with your mobile number, the password and the link of this thread here.

Thx a lot and best regards

Heike