Cancellation of Contract

Ratul — Wed, 25 Aug 2021 11:08:20 GMT

Hello !

I have a mobile contract with Vodafone. Also my partner number included in the contract.

Last July 2021 my contract expired. I already asked for cancellation of my contract. Then one of the employees called me and gave me a new offer. The offer was for my main card and for my partner card. I requested him to make the contract within my reach and he offered me an affordable price. I told him several times I cannot speak German. Please tell me in English. He said everything was a lie. He explained me one thing and during the contract confirmation he told me I just need to say "Yes". But he cheated on me. I also requested him to send me a copy of my new contract through e-mail or by post. But he never send me the new contract details.

I called customer care several times. They said that they would confirm me about the problem; but no response. They just passed the time so that my cancellation time frame for the new contract is passed.

I cannot pay high price for the contract. I want my contract cancelled. Otherwise I must stop my payment for the contract.

Please, provide me with helpful information and guidance. Not the thing saying, "it is too early......". I want the contract cancellation immeditately.

Looking forward to hearing from you very soon.

Kind regards,

Ratul Chowdhury

Re: Cancellation of Contract

Norman — Thu, 26 Aug 2021 07:31:47 GMT

Hey @Ratul,

I'm so sorry for your bad experience with our sales hotline. This is not what Vodafone stands for. I can imagine that you're really upset and disappointed. I apologize.

I'll help you and I'm sure that we'll find a solution. Let me take a closer look. Please send me a private message with the following data:

> mobile number

> customer password

I'll get back to you asap.

Best regards

Norman

Thema "Cancellation of Contract" in Mit Vertrag: Tarife & Rechnung

Cancellation of Contract

Re: Cancellation of Contract