Verbindungsübersicht never requested

ibis — Mon, 16 Aug 2021 20:44:55 GMT

Good day,

A long time customer here. My German is not good, so I am writing in English.

I have just realised that after the latest renewal of one of my mobile contracts (renewal done on September 2020), I am paying every month 5 Euro for the Verbindungsübersicht which I have never requested.

I tried to find a way to deactivate it online , but I could not find it.

So, my questions are:

1. How can this be deactivated (I do not need it and I do not want to pay these 5 Euro every month)?

2. How can I get reimbursed for the costs I paid during the last 12 months for this "service" I have never requested?

Thank you.

Re: Verbindungsübersicht never requested

Michi — Tue, 17 Aug 2021 08:45:42 GMT

Hi @ibis ,

feel free to send me a private message with your customer data (customer number, customer password, name of the contract holder and the mobile phone number), then I'll take a look and give you feedback.

Just click on my avatar and then go to "Sende eine private Nachricht".

BR, Michi

Thema "Re: Verbindungsübersicht never requested" in Mit Vertrag: Tarife & Rechnung

Verbindungsübersicht never requested

Re: Verbindungsübersicht never requested