Thema "Re: Mobile Internet Data Compensation" in Mit Vertrag: Tarife & Rechnung

Mobile Internet Data Compensation

George_Harding — Thu, 18 Mar 2021 13:50:57 GMT

Hello

I am both a Vodafone Kabel (home Wifi) customer and a Vodafone Mobile customer.

For the past 2 months, my home wifi has been so bad, I have to work using my mobile data (via hotspot to my laptop). I would like some compensation from Vodafone to cover this - so at least 50GB given to my mobile interet use.

How can I make this happen? I have tried ringing so many phone numbers, but my German isn't good and I can't solve the issue with anyone.

Thanks for any help you can give me. Please let me know if you need my customer reference numbers for my Kabel or mobile.

Re: Mobile Internet Data Compensation

Martin59 — Mon, 22 Mar 2021 17:59:21 GMT

Hello George_Harding,

did you report the malfunction of your connection? Please also answer in advance in which federal state you live and how the fault manifested itself.

Many greetings, Martin

Re: Mobile Internet Data Compensation

George_Harding — Fri, 26 Mar 2021 10:06:40 GMT

Hi Martin

I have reported it to Kabel customer service. They said there is an issue in my area (10969, Berlin) and they are fixing it.

I am just struggling to find the right people to speak to to give me compensation to my mobile data.

THanks,

George

Re: Mobile Internet Data Compensation

Martin59 — Fri, 26 Mar 2021 14:43:38 GMT

Hi George_Harding,

I'd be happy to take a closer look. Please send me your name, address, date of birth and customer number via PN .

After that, please leave a short feedback here.

Best regards, Martin