Thema "Re: Bad customer experience" in Mit Vertrag: Tarife & Rechnung

Bad customer experience

Customersupport — Tue, 19 Jan 2021 18:25:32 GMT

Dear all, since 4 months I am asking Vodafone to correct the wrong charges for my mobile phone which are different to the agreement I did end of August 2020, while I was still a Telekom client. And now in January I see a double charge!!! Unacceptable. My agreement was that my contract would have started in December 2020, even if I signed end of August 2020. You tricked me bad. Please align with your Filiale in Köln dürener str. because I have visited them 4 times and they always say , yes it is in the process....few minutes ago I called your hotline and they advised me to go with the police in the shop...are we getting nuts or not...

Re: Bad customer experience

Boris — Fri, 22 Jan 2021 15:13:25 GMT

Hello @Customersupport,

i think there´s no reason to get nuts or the police.

Can you please send me a PN with your mobile number and customer password.

regards

Boris

Re: Bad customer experience

Customersupport — Fri, 22 Jan 2021 16:13:26 GMT

Hi Boris. Thanks for following up. Actually I am dealing with it his WhatsApp Vodafone support. Thankfully. LG

Re: Bad customer experience

Andre — Thu, 28 Jan 2021 12:00:24 GMT

Hey Customersupport,

Could my colleages from whatsapp solve the issue?

Then I'd like to close this thread.

Cheers,
Andre

Re: Bad customer experience

Customersupport — Thu, 28 Jan 2021 13:20:17 GMT

Hi Andre

they are working on that.

thanks