Thema "Vodafone Giga cube contract cancellation" in Mit Vertrag: Tarife & Rechnung

Vodafone Giga cube contract cancellation

Niraj — Tue, 27 Oct 2020 10:53:55 GMT

Dear Vodafone,

In May 2020, I got the giga-cube contract by going to shop. Within 7 days after, I cancelled the contract returning hardware at the shop. I have confirmation copy of the contract cancellation as well.
But now its October end and still the contract is not got cancelled. Vodafone is continuously charging me for the same.
I went to the shop many times in this period but they always say, we will check the problem and call you back.
I even called customer care and they are saying go to the shop, which is not helping at all.
To this date, the contract is not canceled at all and I am getting charged for the same.
Could you please help me in getting this resolved?

My Customer number. ***

Edit: Customer number deleted and thread moved to right board. Lars

Re: Vodafone Giga cube contract cancellation

HeikeF — Tue, 27 Oct 2020 17:46:23 GMT

Hi Niraj,

I´m very sorry about that. 😞

Please send us a personal note with the number or the customer-ID of the GigaCube.

Kind regards

Heike

Re: Vodafone Giga cube contract cancellation

Niraj — Wed, 03 Feb 2021 13:13:59 GMT

Hello Heike,
I have sent you the details in a private message.
I will be glad if you do it on priority.

Re: Vodafone Giga cube contract cancellation

HeikeF — Mon, 08 Feb 2021 12:40:28 GMT

Hallo Niraj,

I answered you today.

Sorry for the late reply 😞

Best regards

Heike

Re: Vodafone Giga cube contract cancellation

Niraj — Tue, 16 Feb 2021 13:06:03 GMT

Hello Heike
Returning a refund in part is not the answer.
I need a full refund.

Re: Vodafone Giga cube contract cancellation

HeikeF — Thu, 18 Feb 2021 12:35:43 GMT

Hi Niraj,

I have already explained the reasons why I cannot reimburse you. Unfortunately, further inquiries here do not lead to any other result.

Best regards

Heike