Vodafone created a new DSL order after I explicitly rejected it

Niharika — Thu, 03 Sep 2026 22:36:03 GMT

Hello Vodafone Community,

I am moving from Heidelberg to Weinheim on 1 October 2026. Vodafone’s own availability check confirmed that my current cable internet product is not available at the new address.

Because of this, I submitted a special cancellation due to the move on 1 September 2026, requesting termination on 1 October 2026.

I have since tried multiple channels: the online cancellation form, Form 72, WhatsApp support, email and customer service.

On WhatsApp, Vodafone confirmed that cable is not available at my new address and offered me DSL up to 250 Mbit/s instead. I explicitly said that I do not want DSL or a slower contract, especially because I work from home and need high-speed internet.

The agent then wrote:

“Sehr gerne habe ich Dir die Kündigung zum 1.10 eingestellt.”

So I expected a cancellation confirmation.

Instead, I received a request to confirm a new GigaZuhause 250 DSL contract, even though I had explicitly rejected it. I have not confirmed this order.

This situation is becoming extremely frustrating. I do not speak German fluently, and I have also experienced telephone support as dismissive and disrespectful when I struggle to communicate in German. Because of this, resolving contractual issues by phone is very difficult for me.

I would appreciate if someone could please confirm:

that the unwanted DSL order is cancelled;
that my existing cable contract ends on 1 October 2026;
and that I will receive the official cancellation confirmation.

I have screenshots of the availability check, WhatsApp conversation and the DSL order if needed.

Thank you.

Betreff: Vodafone created a new DSL order after I explicitly rejected it

reneromann — Fri, 04 Sep 2026 15:49:25 GMT

Report a move - Vodafone will check the issue and if the contractually agreed services can be provided at the new address, your contract will move.

There is anyhow no (unconditional) cancellation right if you move! So if you write a cancellation letter and request a premature cancellation, it will get rejected, even if you mention that you move.

Re: Betreff: Vodafone created a new DSL order after I explicitly rejected it

emily2505 — Sun, 06 Sep 2026 05:47:56 GMT

You can report your move here: https://www.vodafone.de/hilfe/hilfe-zum-umzug.html?icmp=blog:alles-zum-umzug:sp&_gl=1*1pol0v3*_gcl_au*MjA3MDA2NzMwNi4xNzg4NjczNTUy

Best regards Emily2505

😀

Thema "Vodafone created a new DSL order after I explicitly rejected it" in DSL: Tarife & Rechnung

Vodafone created a new DSL order after I explicitly rejected it

Betreff: Vodafone created a new DSL order after I explicitly rejected it

Re: Betreff: Vodafone created a new DSL order after I explicitly rejected it