Thema "Betreff: Router Sent but charged" in DSL: Tarife & Rechnung

Router Sent but charged

Sumit1 — Mon, 12 Jan 2026 13:58:12 GMT

I had requested a new router and the same was returned but I have been charged for the same in my November invoice

Betreff: Router Sent but charged

RobertP — Mon, 12 Jan 2026 14:29:09 GMT

warum bestellst du erst einen Router und schickst ihn dann zurück?

Betreff: Router Sent but charged

reneromann — Mon, 12 Jan 2026 23:44:49 GMT

Just sending it back does not constitute a withdrawal ("Widerruf") in case you wanted to withdraw from the rental agreement...

That would've needed to be done exactly as stated in the package using the online form -or- reaching out to a special email address -- only sending the device back is not sufficient enough to withdraw.