Need Help Resolving Ongoing Contract Issue

Anything — Tue, 04 Nov 2025 09:56:08 GMT

Hallo zusammen,

I hope you can help me untangle a situation that’s been dragging on for several months.

A year ago, I signed up for a Vodafone DSL connection via Check24, mainly because of the cashback offer and the one-year flexible contract on the TV Connect Zuhause. However, due to internal changes on Vodafone’s end by a representative, my contract was somehow disconnected from the Check24 system.

Since then, things have only gotten more confusing and costly. Here’s where I currently stand:

Check24 couldn’t process the cashback due to the disconnect, something completely outside of my control. That cashback was a key reason I went ahead with this contract via Check24.
I’ve been trying to get clarity from Vodafone for the past 6 months, reaching out multiple times via email and chat. Unfortunately, I haven’t received a single meaningful response.
On top of that, Vodafone TV Connect Zuhause was added to my account for two years, even though the original Check24 tariff I selected was for one year, with cancellation flexibility. This extended binding period was never agreed upon.
I’m now stuck with a higher-than-expected monthly rate on the DSL connection and no resolution in sight.

It feels like I’ve done everything I can from my side. Still, I’m the one left carrying the cost.

I’d really appreciate a fair outcome here. Specifically:

Re-aligning the monthly rate closer to what was expected under the original promotion
Cancelling TV Connect Zuhause after the first year (as originally selected via Check24)

Looking forward to your reply.

Kind regards,

Anything.

Thema "Need Help Resolving Ongoing Contract Issue" in DSL: Tarife & Rechnung

Need Help Resolving Ongoing Contract Issue