Thema "Re: No one came for installation, product not received either" in DSL: Tarife & Rechnung

No one came for installation, product not received either

Shahrukh — Thu, 06 Feb 2025 11:51:17 GMT

Hello,

we ordered DSL internet connection in the end of January. The technician was supposed to come on 3rd February for installation but has still not arrived. We tried reaching out to both Vodafone and Telecolumbus regarding the issue but didn’t get any update. Both companies are asking to reach out to another one yet no one seems to resolve the issue.

we work from home and it’s getting extremely difficult and frustrating without home internet.

could you pls look into this and resolve the issue asap?

Thanks

Re: No one came for installation, product not received either

MariaK — Fri, 07 Feb 2025 08:24:16 GMT

Hello Shahrukh,

We are happy to help you! Our customer support is at your disposal and will be happy to answer your questions.

You can reach us via our WhatsApp chat on 0172 1217212 and we look forward to hearing from you!

Best regards

Maria

Betreff: No one came for installation, product not received either

RobertP — Fri, 07 Feb 2025 09:13:58 GMT

not always a technician is necessary

does your contract include a rental router or do you want to use your own?