How to start DSL contract?

jyzhang — Tue, 28 Jan 2025 17:29:12 GMT

Hello,

A technician came to my apartment to help me with the DSL connection this month. But the internet didn't work at that time.

I tried to call Vodafone. Unfortunately, the staff didn't speak English. So I have to give up. But after two days, I can use the internet! But I think the status of the contract is abnormal. And I also receive a letter from Vodafone, which says:

leider hat es mit dem Techniker-Termin nicht geklappt. Damit es mit Deinem DSL-Anschluss so schnell wie möglich weitergeht:

Öffne auf Deinem PC oder Smartphone bitte die Website www.vodafone.de/dsl-auftrag and leg die nächsten Schritte fest. Meldest Du Dich bis 13.02.2025 nicht, wird Dein Vertrag automatisch storniert.

I try to open the website or scan the QR-code. But all of them don't help.

So what should I do to let Vodafone know that everything is OK and start the contract?

Re: How to start DSL contract?

MariaK — Wed, 29 Jan 2025 11:28:53 GMT

Hello jyzhang,

We are happy to help you! Our customer support is at your disposal and will be happy to answer your questions.

You can reach us via our WhatsApp chat on 0172 1217212 and we look forward to hearing from you!

Best regards

Maria

Thema "Re: How to start DSL contract?" in DSL: Tarife & Rechnung

How to start DSL contract?

Re: How to start DSL contract?