Thema "Re: Problem with adding contract" in DSL: Tarife & Rechnung

Problem with adding contract

Petra92001 — Sun, 15 Dec 2024 14:00:26 GMT

Hi myvodafone customer service,

My name is Petra Fazekas and I would like to ask for your help to add contract to my myvodafone profile. I registered to the myvodafone webpage on Saturday because I’m taking over an existing contract in the myvodafone page. To be able to add an existing contract to my profile, I have to enter an online registration code, however the letter what I received from Vodafone does not include this code at all. Therefore, I wanted to request this code. For this request I have to give my DLS customer number (which I have because I received in the letter) and the registered phone number. I registered with my Hungarian phone number (****) and the system does not accept this number. Could you help me how I should enter this Hungarian number, because I have already tried 3 times and I just have 2 chance left. I have tried ***** and *****. I would really appreciate if you could provide me help with this problem.

Kind regards,

Petra Fazekas

@Petra92001: Removed phone numbers due to protection reasons. BR Chr1ssy

Re: Problem with adding contract

MariaK — Mon, 16 Dec 2024 13:38:19 GMT

Hello Petra,

Our customer support team will be happy to help you.

Please contact us via our WhatsApp chat on 0172 1217212.

Best regards,

Maria

Re: Problem with adding contract

Petra92001 — Mon, 16 Dec 2024 19:26:06 GMT

Hi Maria,

I already contacted the customer support on whatsapp, but it could not provide me any help, so I would really appreciate if one of the colleagues could provide help with this problem as this would be urgent for me.

Thank you,

Petra

Re: Problem with adding contract

MariaK — Mon, 16 Dec 2024 19:33:48 GMT

What did the support team reply to you via WhatsApp?