Thema "DSL Order" in DSL: Tarife & Rechnung

DSL Order

gh0st64 — Tue, 17 Sep 2024 09:09:46 GMT

Hi,

I have been waiting 2 weeks to get confirmation of DSL installation appointment. Is anyone able to look into this ?

ARCXXXXXXXXXX

Unfortunately, I only speak English and noone in your service team on the phone is able to help.

Thanks

Re: DSL Order

DennyW — Tue, 17 Sep 2024 09:12:35 GMT

Hello,

Please feel free to contact our WhatsApp support. TOBi will initially ask a few questions in German, which you can easily translate using a translator. After that, the staff will take over in English.

I have redacted your order number. Such data should not be shared publicly.

Best regards,
Denny

Betreff: DSL Order

gh0st64 — Tue, 17 Sep 2024 12:27:22 GMT

I have contacted your whatsapp support and have been waiting for more than 2 days for an answer.

Re: Betreff: DSL Order

R4mona — Wed, 18 Sep 2024 07:42:45 GMT

Hi @gh0st64,

First of all, thank you very much for your contact via WhatsApp. ❤️

As soon as we have checked and processed your request in detail, we will of course get back to you as soon as possible. Therefore, I can only ask for your patience at this point.

Best regards
R4mona