Thema "Re: Betreff: New Contract DSL issue with router" in DSL: Tarife & Rechnung

New Contract DSL issue with router

Hass983 — Wed, 08 May 2024 12:21:24 GMT

Hello,
I am starting a new contract with Vodafone as I moved houses. The don't have cabel here so I am going with DSL. The problem is that they sent the router before I moved in and so DHL came and went and sent it back to sender. Now because it was already hard to contact on the hotline, I went to a vodafone shop in Frankfurt to ask them to send the router once again. The problem is I don't see the new tracking number on Mein Vodafone. So I am afraid it will never arrive as the guy told me I will get an email but I never did. Can someone check this on my behalf?
The technician comes to set the internet in my apartment this Friday.

Also as I finished my contract for the Cabel internet, I am still waiting for the return label and procedure. I was told time and again from hotline and physical shop that I will get it by mail but I never did. Now I feel they will charge me soon. Can someone help me with these two questions.

*** @Hass983, Thread moved from mobile phone to DSL board! ***

Re: New Contract DSL issue with router

MariaK — Thu, 09 May 2024 07:59:56 GMT

Hello Hass983,

Our customer support team will be happy to look into this and help you in any case.

We need personal information from you to do this.

Please contact us via our WhatsApp chat on 0172 1217212

Betreff: New Contract DSL issue with router

Emini — Fri, 16 Aug 2024 18:27:39 GMT

Ich hab Probleme mit Internetverbindung

Re: Betreff: New Contract DSL issue with router

DennyW — Sat, 17 Aug 2024 06:03:57 GMT

Hallo @Emini

Bitte öffne dazu ein eigenes Thema und pack mehr Informationen dazu rein. Da dieser Thread hier schon einige Monate alt ist, mache ich ein Schloss vor.

Liebe Grüße

Denny