Thema "Re: Contract order and detail change" in DSL: Tarife & Rechnung

Contract order and detail change

Hieu1 — Fri, 05 Jul 2024 10:11:59 GMT

Hello Vodafone,
I'm sorry for writing this in English. I live in Germany and have yet to learn German however. This is my first time setting up an internet contract with Vodafone.

I made an order for an internet tariff on Verivox on June 29th, it is still being processed as of today July 5th. There was someone called me after 2 days but unfortunately I don't speak German and the support couldn't speak English. I would like to know the current status of my order.

Additionally, I forgot to add a modem/router device during my order on Verivox, I would like a Vodafone station shipped to my address in case my order is accepted, is this possible? (My apartment allows DSL connection)
Thank you!

Re: Contract order and detail change

DennyW — Sat, 06 Jul 2024 10:08:59 GMT

Hello @Hieu1

our support is also available in English via WhatsApp. However, you may have to contact Verivox sooner, as the Vodafone station is part of the new contract.

Kind regards
Denny

Re: Contract order and detail change

Hieu1 — Sat, 06 Jul 2024 11:02:46 GMT

Hi,

I contacted Verivox but Vodafone already shipped me only an adapter. I’m not sure what to do with it.
I already have the socket in the wall.

Thank you!

Re: Contract order and detail change

DennyW — Sat, 06 Jul 2024 11:13:18 GMT

If you don't need the adapter, you can put it away. This is usually supplied.

Re: Contract order and detail change

Hieu1 — Sat, 06 Jul 2024 11:15:40 GMT

Thank you!
So who should I contact to get the Vodafone station?
Do I need to cancel the contract and get a new one?
I forgot to order this and I already contacted Verivox but no one answered. Please help me!

Re: Contract order and detail change

DennyW — Sat, 06 Jul 2024 11:30:25 GMT

Ask via WhatsApp whether this is still possible.