Thema "Moved to a new address but old contract still active" in DSL: Tarife & Rechnung

Moved to a new address but old contract still active

vinooraps — Tue, 05 Mar 2024 20:25:37 GMT

Hi, I moved to a new apartment and worked with Vodafone shop to get a new Cable contract for the new home and cancel the old DSL contract as of 29th Feb. I can see that the old contract is still active. please can you help. Also I would need details to return the old modem.

Re: Moved to a new address but old contract still active

J0hann — Wed, 06 Mar 2024 17:08:41 GMT

Hey @vinooraps,

please contact our customer service via these contact channels.

My friends will help.

BR J0hann

Re: Moved to a new address but old contract still active

vinooraps — Mon, 22 Apr 2024 09:27:31 GMT

I went to the store and rechecked, they helped with return of the Modem, But i can see still my old contract is active and i am paying for it. None of the contact channels are of any help