Thema "Betreff: Internet Keeps Disconnecting since 1 month" in DSL: Tarife & Rechnung

Internet Keeps Disconnecting since 1 month

Anant — Thu, 10 Aug 2023 21:40:45 GMT

I have had Vodafone DSL internet since 1 month now and everytime I work from home. It keeps disconnecting at least 5 times a day. I have opened tickets multiple times and the technician comes and confirms the line is running fine and closes the ticket. I tried again today to work from home and the same issue came up. It could be a faulty router as the technician suggested. Any support would be appreciated as cancelling the contract would possibly be my only option now. Thanks I’m advance.

Re: Internet Keeps Disconnecting since 1 month

R4mona — Sat, 12 Aug 2023 10:27:14 GMT

Hi @Anant,

Please excuse my late feedback. 😞

We will be happy to arrange a free replacement of your router for you. However, we still need further information from you. Please send us this information by private message or direct message via one of the following contact channels.

Kind regards
R4mona

Betreff: Internet Keeps Disconnecting since 1 month

Anant — Sat, 12 Aug 2023 12:09:23 GMT

Hey,

thanks for the response. However, even after providing information on the channels, I have had no support for weeks. is there a way to get more instant support and a solution on the network issues please.

thank you.

Re: Betreff: Internet Keeps Disconnecting since 1 month

R4mona — Sat, 12 Aug 2023 12:20:37 GMT

Hi @Anant,

so that we can have an overview, we need further information from you. Unfortunately, we cannot receive them here. Therefore, I would ask you to send them via Facebook or Twitter. Together we will find a solution. 🙂

Kind regards,
R4mona

Betreff: Internet Keeps Disconnecting since 1 month

Anant — Sat, 12 Aug 2023 12:45:23 GMT

I have sent the information now. What can I expect now. Thanks.

anant