Thema "Re: Address Change, No reply from Vodafone" in DSL: Tarife & Rechnung

Address Change, No reply from Vodafone

Sguru — Mon, 16 Jan 2023 13:59:44 GMT

Hello, I have recently moved into a new flat and filled the relocation form on my Vodafone profile about ten days ago. I have still not heard back about whether my service can be transferred and how to proceed with that. I am not able to use the customer service line because my German is very basic, which is why I am reaching out for help here. Any help with this would be much appreciated!

Re: Address Change, No reply from Vodafone

Michi — Wed, 18 Jan 2023 08:14:14 GMT

Hi @Sguru ,

this would require a look into your customer data.

Please contact us via the channels mentioned here:

https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/m-p/1912292#M10954

You can also write there in English.

Best regards

Michi

Re: Address Change, No reply from Vodafone

Sguru — Thu, 19 Jan 2023 11:02:36 GMT

Dear Michi,

Thanks for the reply. Unfortunately all the channels on the page lead to the digital assistant which only works in German. I have not been able to get in touch with an actual person to help me with this.

Re: Address Change, No reply from Vodafone

Michi — Thu, 19 Jan 2023 12:29:21 GMT

Hi @Sguru ,

in Facebook and Twitter support is also offered in English.

BR Michi

Re: Address Change, No reply from Vodafone

Sguru — Fri, 20 Jan 2023 14:04:55 GMT

Yes, you are right. Thank you. I got an automated reply in German first and then a little while later got in touch with someone who helped me in English.

Re: Address Change, No reply from Vodafone

HeikeF — Sat, 21 Jan 2023 17:45:59 GMT

Great that we could help. Then I'll close here again now.

Sguru, have a nice evening and weekend