Thema "Re: Need address for returning router" in DSL: Tarife & Rechnung

Need address for returning router

AbhiFrankfurt — Fri, 23 Dec 2022 09:24:00 GMT

Hi All

I have to cancel my broadband connection as I was moving to another country. Vodafone team confirmed me online that they will cancel my contract but asked me to return the router back to them. But they didn't mention where this router needs to be sent back. When I again raised request for asking same, they didn't respond back till today. It's been more than 10 days.

I have simple question, where to send back the router ? I am from Frankfurt am Main, Germany.

Re: Need address for returning router

Andre — Sat, 24 Dec 2022 10:13:27 GMT

Hey AbhiFrankfurt,

the return voucher with the adress is on the last page of the cancellation confirmation.
Which is most likely sent via email (as long as there is a verified adress).

Since a return of an device is only accepted with this return voucher , just sending the adress won't help you.

Please get in touch with my colleagues from the customersupport. For example via Twitter or Facebook.
I'm sure that they can help you.

Cheers,
Andre