Thema "Premature cancellation DSL" in DSL: Tarife & Rechnung

Premature cancellation DSL

Chemistry — Sat, 26 Nov 2022 11:50:41 GMT

so i am moving in with my partner and he already has a vodafone contract. I wrote to Vodafone via Kontakt formular, and thhey replied i must submit a written cancellation request. But there's no indication of where to send this cancellation letter. Can anyone help me with this?

Betreff: Premature cancellation DSL

Chemistry — Sat, 26 Nov 2022 11:53:33 GMT

Also my actual cancellation cant be done before 3rd January 2024. I also want to ask if this premature cancellation is possible in my case when I am moving where there is already a Vodafone connection.

Re: Premature cancellation DSL

Susan — Mon, 28 Nov 2022 07:26:05 GMT

Good morning Chemistry,

good that you ask.

You can submit your written cancellation here:

Vodafone GmbH

Kundenservice

Postfach 10 10 64

40839 Ratingen

Fax: 0 18 10 - 7 00 11

Please inform us about your new address and the date of relocation.

In principle, you have concluded a contract with a 24-month term. Unfortunately, there is no entitlement to early termination of the contract.

A special termination is only possible if we cannot provide the currently contracted service at the new address. Otherwise we will charge a compensation payment.

Kind regards,

Susan