Problem with easybox 805 activation

Ivan_Derm — Thu, 13 Oct 2022 10:41:31 GMT

Hello

I am only English speaking.

I ordered the vodafone network and planned install Date was October .12th. After the technician released the internet signal for my apartment i tried to activate the Easybox 805, but without success. The the problem appears after I input the activation code(MIC), always showing activation ongoing(more than 30mins) and after that i have message for wrong MIC code. I received the new MIC code, but the problem remains. After trying and telephone calling with vodafone service, I tried with phones, apps and computer according to the instructions, but the problem remains.
All lights are green except the telephone. I can not work at home.

Could some one check the issue for me? I want to solve it asap. Thank You

Re: Problem with easybox 805 activation

HeikeF — Mon, 17 Oct 2022 10:28:10 GMT

Hi Ivan_Derm,

have you ever called the installation hotline? This is 0800 172 12 01.

If you cannot be helped there, please contact our customer service directly.

Best regards

Heike

Thema "Re: Problem with easybox 805 activation" in DSL: Tarife & Rechnung

Problem with easybox 805 activation

Re: Problem with easybox 805 activation