Thema "Betreff: Contract ended but I am still billed" in DSL: Tarife & Rechnung

Contract ended but I am still billed

PedroJardim — Mon, 26 Sep 2022 15:26:50 GMT

Hello,

My contract with Vodafone ended in January 2022, but I am still being billed as of September 2022.

How can I correct this?

Best regards,

Pedro Jardim

Betreff: Contract ended but I am still billed

reneromann — Mon, 26 Sep 2022 15:52:07 GMT

Did you send a cancellation?

Because contracts automatically extend if they are not actively cancelled...

Betreff: Contract ended but I am still billed

PedroJardim — Tue, 27 Sep 2022 07:36:50 GMT

I have, and I have the cancellation document as proof.

Betreff: Contract ended but I am still billed

PedroJardim — Wed, 28 Sep 2022 10:32:38 GMT

Can any admin help me with this?

Betreff: Contract ended but I am still billed

PedroJardim — Thu, 29 Sep 2022 11:27:20 GMT

@Boris would you be able to help me with this?

Re: Contract ended but I am still billed

Andre — Thu, 29 Sep 2022 12:15:35 GMT

Hey PedroJadim,

this community is mainly focused on customers-helping-customers.

In this case , a concrete look into your customeraccount is required.
Neither other users, nor moderators have access.

Please get in touch with our customersupport. For example via whatsapp or twitter.

Cheers,

Andre