Thema "Re: Unexpected Extra Billing" in DSL: Tarife & Rechnung

Unexpected Extra Billing

Denisevstratov — Sun, 11 Sep 2022 22:02:42 GMT

Hello Dear Vodafone Team,

My Vodafone contract ended on 25.07.2022. In August I was charged the full month's payment, I expected it to be the last billing.

But in September, I was charged 6.94EUR again 🙂 That is not a big deal, but I simply cannot understand what is happening as I do not expect any more billings from Vodafone.

Could you please explain what that 6.94EUR was for?

Thanks
Denis

Re: Unexpected Extra Billing

Jens-K — Tue, 13 Sep 2022 07:32:28 GMT

Hi Denisevstratov,

DSL contracts are always billed afterwards. Depending on the billing period, up to 2 further invoices will be created and debited after the end of the contract.

From when to when the contract was billed, you can see on your invoice.

Since the end of the billing cycle and the end of the contract are usually not on the same day, it is also common that the full price is not billed with the last bill.

Regards,

Jens

Re: Unexpected Extra Billing

Denisevstratov — Tue, 13 Sep 2022 10:04:32 GMT

Thanks a lot for your answer!

"Depending on the billing period, up to 2 further invoices will be created and debited after the end of the contract."

Ok, the contract ended 25.07.22. After, there was (1) one invoice in the August and (2) another in the Septebmer.

So, that Septebmer bill was the last one?

Denis

Re: Unexpected Extra Billing

Jens-K — Tue, 13 Sep 2022 11:07:00 GMT

As I said it depends on the billing cycle, that you can find on your invoice. But I assume that this was the last invoice, yes.

Regards,

Jens

Re: Unexpected Extra Billing

Denisevstratov — Tue, 13 Sep 2022 19:32:53 GMT

Ok, should we wait a few weeks to ensure there is no new billing in the October before we close this issue?

Re: Unexpected Extra Billing

Jens-K — Wed, 14 Sep 2022 11:02:38 GMT

If the full period of a contract has been billed, you don't need to do this. Just look at your bill.

Regards,

Jens