Thema "Vodafon Router constantly disconnects 4-5 times a day for 3 months now" in DSL: Tarife & Rechnung

Vodafon Router constantly disconnects 4-5 times a day for 3 months now

starodekar — Wed, 07 Sep 2022 09:21:27 GMT

Hello, I have been having issues with my router constantly for the past 3 months already and it has been getting VERY annoying, especially due to the home office situation.The router reboots, We can see the router lights going off and then restarting slowly, and its wi-fi also disappears. It happens 4-5 times a day. I hope it is OK to post messages in English, otherwise I am happy to use a translator app, as long as the issue gets resolved.

I have Red Internet & Phone 50 Cable contract with Vodafone EasyBox 805 router.

Re: Vodafon Router constantly disconnects 4-5 times a day for 3 months now

Susan — Thu, 08 Sep 2022 09:35:10 GMT

Hello @starodekar,

of course it's ok to post here in English.

The community is now purely a customer-help-customer forum.

In your case an access to the customer data/connection is necessary.

The best way is to write to our service team on one of the following channels.

The colleagues are happy to help.

Click here

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

* via contact form: vod.af/kontakt

Further contact options: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Best regards,

Susan