Thema "Re: How to withdraw from a contract before it starts" in DSL: Tarife & Rechnung

How to withdraw from a contract before it starts

Doostak — Fri, 02 Sep 2022 14:39:01 GMT

Hello

First I want to apologize that I'm posting in English. My German is not very good and you might misunderstand me if I type in German.

More than a month ago, in late July, I signed a contract with one of Vodafone's agents at mediamarkt to get internet for my new home. At the time they said I will get a call in the next two or three days to fix a date for installation. Three days passed and I didn't get any call. I messaged the agent and he said that he contacted Vodafone and this time I will get a call the next day. Nobody called the next day. He gave me the number for the installation contractor, I tried to call them several times a day for a few days at different hours but they never answered their phone. I called Vodafone. They said someone will call you today before 6 pm. No one called that day. Then I called Vodafone again... Long story short, it's September and I still don't have internet nor even a date for installation.

The question is how can I withdraw from this contract so I can get internet from another company? I already sent a request for cancelation and my request got rejected. Please do not tell me that somebody will call me today or tomorrow or next week because I know that will not work.

P.S. Even though I speak a little German, Vodafone support tried to communicate with me in English and I'm grateful for that, but they couldn't solve my problem anyhow.

Re: How to withdraw from a contract before it starts

Jens-K — Sat, 03 Sep 2022 11:19:58 GMT

Hi Doostak,

please get in contact with our Whatsapp, Twitter or Facebook Service.

I'm sure they can help you.

You can find all links here: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Regards,

Jens

Re: How to withdraw from a contract before it starts

Doostak — Mon, 05 Sep 2022 08:59:59 GMT

This is a bot. I already talked with the bot and it can't help me.

Re: How to withdraw from a contract before it starts

Doostak — Mon, 05 Sep 2022 09:15:35 GMT

I'll just proceed with making a contract with another company. Based on what I experienced so far, I'm sure you will never install my internet.

Re: How to withdraw from a contract before it starts

Doostak — Mon, 26 Sep 2022 16:15:44 GMT

For those of you who have reached here by searching on Google. They not only still couldn't fix my problem but also didn't even try.

Re: How to withdraw from a contract before it starts

Boris — Tue, 27 Sep 2022 17:20:08 GMT

Have you tried contacting us via WhatsApp, Facebook or Twitter?

Yes, there is a bot at first contact but if Tobi can´t help one of our support teams get in contact with you.

regards

Boris