Concern about new connection

AnuBN — Wed, 31 Aug 2022 09:08:06 GMT

Hello,

I've ordered a new connection online on Aug 1st, 2022 and selected Sep 1 as the connection appointment.

But whenever the status is checked, I see the option, 'Der Auftrag befindet sich in der technischen Bearbeitung, wir warten möglichweise auf Rückmeldung von Lieferanten.'

I already received a document which contains the order number and details. But no information about the device being sent or anything similar.

What can be done now? At the moment, I'm not sure if the connection request is already in progress or not.

Any help is appreciated.

Thanks in advance.

Re: Concern about new connection

MichaM — Thu, 01 Sep 2022 12:44:14 GMT

Hi @AnuBN,

from what you write it seems that we have not yet got the "All clear" for your line.

When you order a DSL connection, we request an activation date from Deutsche Telekom.

They own the main part of the technical DSL infrastructure and are responsible for technically connecting your home.

To finally see clear here, it's best you connect the service team at one of channels listed as follows:

* WhatsApp: 0172 1217212.

* Facebook: https://www.facebook.com/vodafoneDEservice

* Twitter: https://twitter.com/vodafoneservice

For more ways to get support, please check the following thread:

https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Best regards

Micha

Thema "Concern about new connection" in DSL: Tarife & Rechnung

Concern about new connection

Re: Concern about new connection