Thema "Betreff: Cancel contract immediately" in DSL: Tarife & Rechnung

Cancel contract immediately

Jav82 — Tue, 16 Aug 2022 08:04:00 GMT

Hello Good Morning,

My name is Jairo Velasquez, my clinet number is: ***

I need help on fully canceling the contract form now and returning the router. The technician who arrived home last month couldn't install the internet because I don't have a phone jack in the apartment. Right now I will use a different provider of internet which is mobile and I don’t want to be charged for something I don’t have installed. Please help me with what to do to fully return everything and not be charged for something I cannot use and it is not installed.

Thanks in advance.

@Jav82 Edit: Customer number removed

Betreff: Cancel contract immediately

reneromann — Tue, 16 Aug 2022 08:31:23 GMT

There is no immediate cancellation possible - you will need to figure out with the technician and your landlord if there is the ability to install a phone outlet or not.

Betreff: Cancel contract immediately

Jav82 — Tue, 16 Aug 2022 08:53:20 GMT

There is no possibility to install a telephone jack and I need to cancel it, What other solution can you give me? I do not want to pay for something I won't use...

Re: Cancel contract immediately

DanyG — Wed, 17 Aug 2022 09:49:58 GMT

Hi Jav82,

we can't help you with a cancellation at this place. Please write us a private message on Twitter or Facebook (unencrypted).

BR,

Dany