Thema "The returned package got rejected with 'Verpackung beschädigt'" in DSL: Tarife & Rechnung

The returned package got rejected with 'Verpackung beschädigt'

worathiti1 — Thu, 21 Jul 2022 16:27:20 GMT

Dear Community,

I recently returned the EasyBox 804 (M) via this address after my contract ended (15.07.2022). Today I received an email notification saying that the package has been rejected because it was damaged. I did some research on this forum and it seems like the real reason is usually because of late return or other reasons.

When returning, I did everything it instructed, I placed the Retourenschein (face front) in the box and send it within 14 days of the termination date. Yet, it still got rejected

I will try again since I'm sure I did everything correctly. Is there anything I can do more so that it will work this time? I'm just afraid that if it doesn't work again, I will get charged for the router

Thank you so much and looking forward to hearing back from you,
Worathiti Manosroi
Kundennummer: ***

Edit: Customer number removed.

Re: The returned package got rejected with 'Verpackung beschädigt'

HeikeF — Fri, 22 Jul 2022 12:49:22 GMT

Hi worathiti1,

thank you for your contribution here.

please wait a few more days with the reshipment. We have sent you a new return slip yesterday.

Please use this for the return.

Best regards

Heike

Re: The returned package got rejected with 'Verpackung beschädigt'

worathiti1 — Sat, 23 Jul 2022 14:38:42 GMT

Thank you so much for your prompt reply!

I'll wait for the package to be returned and then send it again. Hopefully, it returned in time.

It's just annoying that I have to send it back again even i did everything per instructed. The cost of sending back is not much (4-5euros) but it's more of an annoyance since I'm also in the middle of moving 😕

I will keep you posted

Worathiti Manosroi

Re: The returned package got rejected with 'Verpackung beschädigt'

worathiti1 — Tue, 26 Jul 2022 05:11:27 GMT

Dear HeikeF,

Thanks again for the assistance. The package seems to have arrived BUT it's at my neighbor's AND I cannot reach him at all for 2 days straight. I just hope he's not on vacation. The return deadline is approaching and this is stressing me out.

Do you think there's a way to extend my returning period?

Thank you so much and looking forward to hearing back from you,
Worathiti Manosroi

P.S. I can't stress enough that I did everything as Vodafone instructed me to do via email. I double-checked everything and the Retourschein I've got in the email is not correct and now I have to deal with all of this? Why is the return process so painful for a customer? You guys don't communicate enough to your 3rd party return service? Should you reconsider using this 3rd party service for the return?