Thema "Betreff: Contact form help DSL contract cancel" in DSL: Tarife & Rechnung

Contact form help DSL contract cancel

Sunilrjpt3 — Thu, 30 Jun 2022 21:28:01 GMT

Hi ,

I am filling contact form to cancel my dsl contract. But I am not sure what to add in "Ihr persönliches Kunden- oder Teilnehmerpasswort" or Customer /subscriber password. I checked my contract there is no such password mentioned. Please help. @Andre

Thanks

Betreff: Contact form help DSL contract cancel

reneromann — Thu, 30 Jun 2022 22:31:24 GMT

You set this customer password while ordering the contract...

The other way would be to send a written cancellation notice using postal mail if you cannot remember that customer password.

And please keep in mind to send the cancellation in German language.