Thema "Re: Extremely slow Internet" in DSL: Tarife & Rechnung

Extremely slow Internet

Panikiran — Mon, 13 Jun 2022 22:18:54 GMT

Hello,

I have been experiencing extremely slow internet speeds since yesterday. Can someone please have a look what is the issue. I am getting less than 5 Mbps speed at the moment.

Regards

Re: Extremely slow Internet

HeikeF — Wed, 15 Jun 2022 12:48:54 GMT

Hi Panikiran,

I like to check if you are affected by a common disorder.

What zip code or city is that where you live?

Best regards

Heike

Re: Extremely slow Internet

Panikiran — Mon, 20 Jun 2022 11:04:12 GMT

Hallo Heike,
sorry for the delayed response. My Zip code is 80995. It has been more than a week. It is getting worse and worse. Now I am getting 2Mbps. Can you please help. I cannot work.

Regards

Pani

Re: Extremely slow Internet

HeikeF — Tue, 21 Jun 2022 09:19:07 GMT

Hi Pani,

thank you for your answer.

I don't see a general restriction in the DSL area at this postcode.

Send me a PN with your customer number and the customer password. Then I'll be happy to see where the problem is.

Best regards

Heike

Re: Extremely slow Internet

Panikiran — Tue, 21 Jun 2022 12:12:54 GMT

Hello Heike,

Thanks for the reply. I raised a complaint(Storung) with Vodafone yesterday. I got a call from the technician today and he said there was some cable issue and they have fixed it. Now it is working properly.

I have a follow up question. For more than 10 days I had this issue. Is there a way I can get the bill for this month reduced? Kindly advise

Thanks

Panikiran

Re: Extremely slow Internet

Andre — Wed, 22 Jun 2022 07:14:16 GMT

Hey Panikiran,

I'm glad to hear that everything is working now.

You are eligible for an adjustment from the date you've opend the incident ticket.

Please send me a private message with your dslcustomernumber. I'll have a look into it.
Therefore click on my name/avatar , then the big red button on the right side.

Cheers,
Andre