Thema "Terminate Contract" in DSL: Tarife & Rechnung

Terminate Contract

AvriStant — Mon, 18 Apr 2022 17:58:34 GMT

mailed in terminaton letter and sent router back in December 2021, still getting charged for internet that I'm not even using.

Re: Terminate Contract

Andre — Tue, 19 Apr 2022 07:53:36 GMT

Hey AvriStant,

I'm sorry to hear that you've decided to cancle your contract.

Did you get a cancellation confirmation?
Depending on the runtime of the contract, it may take up to 2 years till the regular cancellation date.

An early cancellation is only possible , if we cannot deliver the same quality of service at your new adress.

Cheers,
Andre

Re: Terminate Contract

AvriStant — Fri, 22 Apr 2022 18:36:21 GMT

2 years??? I moved to another country, I am no longer using the service. I've tried contacting Vodafone and the TOBI thing is useless, I want it cancelled.

Re: Terminate Contract

Andre — Sat, 23 Apr 2022 12:54:01 GMT

If you leave germany , we can cancle the dsl contract early.
Please send me a private message with your dsl-customernumber & customerpassword.

Therefore click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine Nachricht".

I'll have a look into it.

Cheers,
Andre

Re: Terminate Contract

Martin59 — Mon, 09 May 2022 05:11:00 GMT

Hello AvriStant,

I see that you are talking about a cable contract instead of a DSL contract.

I'll be happy to take a closer look.

Please send me the name of the contract holder, the date of birth and the full address via PN .

After that, please leave a short feedback here.

Best regards, Martin

Terminate Contract

Nancy — Mon, 23 May 2022 09:55:51 GMT

Hello AvriStant,

unfortunately, I can't find anything with the data you sent. We do not supply the address with Internet via cable.

Please check again and also write which technology you used. Please send your data by PN and then report back here in the thread.

Best regards

Nancy