Thema "Cancel contract" in DSL: Tarife & Rechnung

Cancel contract

jsara — Fri, 01 Apr 2022 09:14:38 GMT

Hi Vodafone team!

My German is not so good. Please help me cancel my DSL connection because I have already subscribed to cablemax 1000Mbps.

Re: Cancel contract

Andre — Fri, 01 Apr 2022 16:49:00 GMT

Hey jsara,

I'm happy to help.
I see that you're already in touch with us regarding your cable connection.

Mind sending me your dsl customernumber/pasword via private message?
Then I'll have a look into your dsl contract.

Cheers,

Andre

Re: Cancel contract

P-Battles — Fri, 22 Apr 2022 12:05:07 GMT

I have the same problem, Andre. My German is not very good yet, and a DSL appointment was over two weeks in the future. I activated a Red Internet 500 kabel connection and I need to cancel my DSL contract since it is not activated yet. Can you or someone help? Thank you! - Phillip

Re: Cancel contract

Andre — Sat, 23 Apr 2022 09:41:18 GMT

Hey P-Battles,

sure - I'll have a look into this.
So you've ordered internet via cable (which is already active) and in addition to this internet via dsl?

I can try to cancle the order. But this is only possible roughly a week before the activation.

Please send me a private message with your dslcustomernumber,password & the customernumber from your cable contract.

To send me a private message, please click on my name/avatar ->then the big red button on the right side "sende diesem Nutzer eine Nachricht"

Cheers,
Andre