Thema "Easy box activation fail" in DSL: Tarife & Rechnung

Easy box activation fail

lauxxxx — Fri, 18 Mar 2022 10:52:46 GMT

I got my DSL Easy Box and have been trying to set it up for the past 2 days and nothing. It stays stuck in the the "The activation of the easy box is in progress" forever and then fails. Thanks to this I have had to use my own phone as a hotspot to do home office which costs me money.

The vodafone techician will only be here in 10 days (March 28th) what kind of service is this? For sure I will not renew this contract after it expires.

I hope you charge me only AFTER I actually have internet up and running

Re: Easy box activation fail

Andre — Sat, 19 Mar 2022 11:29:23 GMT

Hey lauxxxx,

we start charging for a dsl contract after the technician does activate the landline.
Or was unable to do his job, because of a reason on customerside (for excample if you are not present in your appartment / don't open the door for him).

Before the technician did not activate the landline, the router gets no proper dsl signal. Therefore it can not be configured with the modeminstallation code / login credentials. Which is the case if you try to setup the router before the activation date.

Cheers,
Andre