Thema "Re: Wrong installation address" in DSL: Tarife & Rechnung

Wrong installation address

FVCKV-O-D-A — Mon, 21 Feb 2022 14:15:40 GMT

I entered the wrong installation address when ordering an internet plan. I was checking network availability at another place on another tab and somehow it changed my personal details on my current tab. I didnt notice it when i submitted my application, i realised it when i got the email for the confirmation. Is there a way i can change it?

i am refering to this

Re: Wrong installation address

Andre — Tue, 22 Feb 2022 13:22:03 GMT

Hey wallam,

normally you need to confirm that everything is right, before we process an order from our homepage.
Was this the case? If you dont't press the confirmation link, the order will not be realized.

Cheers,
Andre

Re: Wrong installation address

Andre — Wed, 23 Feb 2022 13:41:50 GMT

Hey wallam,

most likely its not possible to change the adress once you've recieved the welcomeletter.
It may be neccessary to cancle/revoke the order & order a new contract, with the correct infos.

Feel free to send me a private message with your dsl customernumber , password & correct adress.
Therefore click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine private Nachricht".

Cheers,
Andre

Re: Wrong installation address

Norman — Mon, 28 Feb 2022 10:07:18 GMT

Hey wallam,

there's a lot going on at the moment here in the community. We'll get back to you as soon as possible. please be patient.

Best regards

Norman