Thema "Re: Extra charge of €20" in DSL: Tarife & Rechnung

Extra charge of €20

TheManDK — Fri, 11 Feb 2022 20:20:13 GMT

Hey. I just seen an extra charge of €20 on my invoice from January for "Endgerät". How can that be?

Re: Extra charge of €20

Andre — Sat, 12 Feb 2022 17:10:10 GMT

Hey TheManDK,

this is the one time charge / fee , if we do not recieve a rented router back in time.

I guess that you've cancelled your contract? Then the router is your property now.
In the 20 Euro range its most likely either an easybox 804/904 or a fritzbox 7430/7490.

Cheers,
Andre

Re: Extra charge of €20

TheManDK — Sat, 19 Feb 2022 07:51:33 GMT

I moved and you sent me an extra 7430 so I returned the old one and have the new one in use.

So now I paid for a device that I already returned to you.

I just looked through the communication with you can't find any requests for the old router to be returned, I simply did it because I don't have a use for it.

Re: Extra charge of €20

HeikeF — Sun, 20 Feb 2022 14:34:27 GMT

Hallo TheManDK,

Did you send the Fritz Box to us as a package and enclose the completed return slip in the package?

Then it is possible to track the shipment.

Best regards

Heike

Re: Extra charge of €20

TheManDK — Sun, 20 Feb 2022 15:04:50 GMT

Yes, I returned it using the DHL retoure postage, and according to tracking it has been delivered to you either

Mo, 20.12.2021, 07:19 or

Sa, 18.12.2021, 03:32

I posted two packages on Dec. 17th and can't remember which one were for you.

Re: Extra charge of €20

Andre — Tue, 22 Feb 2022 09:57:39 GMT

Hey TheManDK,

it still depends on if the return of the router was within the 14 days after the cancellation of the rented device.

Mind sending me a private message with your dsl-customernumber/Password?
Therefore please click on my name/avatar -> then the big red button "sende diesem Nutzer eine private Nachricht".

I'll have a look into this.

Cheers,
Andre