Obtaining my original contract

Nathan1 — Thu, 10 Feb 2022 12:16:04 GMT

My attempts to terminate my braodband service (DSL) have come with several issues.

Option 1: utilize contact form to send official termination request. However, due to all my stuff packed up and being sent to the USA... I do not have my original contract to retrive my suscriber password. Is there a way to retrieve my contract with this information or a way to retrieve this password?

Option 2: Send cancellation to the Vodafone mailbox. However, I am leaving this address and correspondence will have to be through international mail (across the whole atlantic). This will be very time consuming, but possible.

Please let me know if there are any options I am missing.

Other than closing my German Bank account as I am never moving back, I would like to settle this responsibly.

Re: Obtaining my original contract

Andre — Fri, 11 Feb 2022 08:08:13 GMT

Hey Nathan1,

I'm sorry to hear that you are leaving us.
I can enter the cancellation for your contract.

Feel free to send me a private message. Therefore click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine private Nachricht"

If you don't know your customerpassword i'll need the following details:
DSL-Customernumber, Name, Adress, Birthdate , last 4 digits of your IBAN & the date you are leaving.

Cheers,
Andre

Thema "Obtaining my original contract" in DSL: Tarife & Rechnung

Obtaining my original contract

Re: Obtaining my original contract