Thema "Internet is dead and I can't get past the machine at customer service" in DSL: Tarife & Rechnung

Internet is dead and I can't get past the machine at customer service

Coseacaso — Thu, 10 Feb 2022 09:49:19 GMT

Hi,

I have a vodafone easy box that suddenly stopped working in the middle of the night. After turning it off and on again and attempting the standard fixes, I tried resetting it and the "Aktivierung" got stuck at the second step, where it says "bitte stecken die DSL-leitung". I got a new TAE-F to 8p2c cable just to make sure my old one wasn't faulty and indeed the error is still there. I've been trying to reach a person at the customer service, but it seems impossible to get past the machines and talk to a human being, so I don't know what else to try.

Any help?

Re: Internet is dead and I can't get past the machine at customer service

Andre — Fri, 11 Feb 2022 07:59:33 GMT

Hey Coseacaso,

this looks like the router is not getting a proper dsl signal.
Sadly we have no dedicated english speaking dsl hotline, so it may be a bit tricky to get past the voice recognicion system.

If you send me a private message with your dsl customernumber & a mobilenumber , i'll have a look into this.
To send a PM , please click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine private Nachricht".

cheers,
Andre