Thema "Re: Accepted promotional offer but missing summary contract confirmation" in DSL: Tarife & Rechnung

Accepted promotional offer but missing summary contract confirmation

Vaggelis — Sat, 15 Jan 2022 16:26:39 GMT

Hello,

On Tue a received a promotional offer by e-mail so as to extend my contract as a red internet & cable u customer. I accepted it online on Wed and then there was a message that i wil soon receive the summary of the contract via e-mail so as to approve it

Vielen Dank! So geht es jetzt weiter:
Mail erhalten
Sie erhalten Ihre Vertragszusammenfassung per E-Mail.
Bestätigen
Sie bestätigen die Vertragszusammenfassung ganz einfach und schnell per Mausklick.
Fertig!
Ihr neuer Tarif ist schon bestellt.

So far, i have not received this e-mail and my current contract expires next weekend. Any idea whether this normal and i will receive it in a couple of days or something went wrong and someone needs to resend it?

Thanks.

Re: Accepted promotional offer but missing summary contract confirmation

R4mona — Tue, 18 Jan 2022 14:07:52 GMT

Hey Vaggelis,

we'll be happy to take a look at it together. Please be so kind and send me a private message with the following data: Customer number, name, address, date of birth, state and current cell phone number.

Please let me know here as soon as the message is out. Then we will find out why you did not receive this mail.

Kind regards

R4mona

Re: Accepted promotional offer but missing summary contract confirmation

Vaggelis — Tue, 18 Jan 2022 21:28:35 GMT

Hi @R4mona,

Thanks, i sent you a DM with the information requested. I am wondering whether my contract has been extended successfully or the process needs to start from scratch.