Thema "Re: Not possible to start DSL contract" in DSL: Tarife & Rechnung

Not possible to start DSL contract

roberto4 — Fri, 14 Jan 2022 22:59:32 GMT

Hello,

On December I cancelled (by phone ) my cable contract because I moved to a different city. The cancellation worked. Then, I wanted a new DSL contract in my new apartment. After giving all data to the agent, he told me to wait for a confirmation email and a letter with connection details. After one month, I didn't receive a confirmation email, letter, or anything, I'm also not getting charge in my bank account (which is good at least).

So, I tried to do the contract once more, this time, online and now I received an email saying that I don't have the credit worthiness. My Schufa is positive, and I have paid all Vodafone bills (3 years).

So, what is the problem? Is the first DSL contract that wasn't confirmed the problem?

Thanks

Re: Not possible to start DSL contract

Andre — Fri, 14 Jan 2022 10:09:21 GMT

Hey roberto04,

ordering multiple dsl contracts may flag some kind of fraud indicators.

But all tests for credit worthiness are done by an external agency.
If they decide that we cannot accept you as customer, there is no way we can override this decision.

I fear that you will have to choose a new serviceprovider 😞

Cheers,
Andre

Re: Not possible to start DSL contract

roberto4 — Fri, 14 Jan 2022 12:27:41 GMT

Is there a way to verify that I actually don't have any contract with you? I don't want any surprise in the future, like for example the first contract being active and get suddenly charged.

Thanks

Re: Not possible to start DSL contract

Andre — Fri, 14 Jan 2022 14:04:34 GMT

Hey roberto4,

i can have a look into it.
PLease send me a private message with your ordernumber (ARC123456789 or VDE123456789) , Name/ Complete Adress).

To send me a private message please click on my name / avatar -> then the big red button on the right side "Sende diesem Nutzer eine private Nachricht".

Cheers,

Andre