Thema "Betreff: Why am i charged 20 euro more for December , why is that ?" in DSL: Tarife & Rechnung

Why am i charged 20 euro more for December , why is that ?

ssahoo — Thu, 06 Jan 2022 18:14:57 GMT

Hello Team,

Why am i charged 20 euro more for December , why is that ? Usually it is 32.97 but why was i charged 20 more ?

I see in the invoice there is something mentioned regarding FRITZ! Box 7430 which i have returned a month back. Can you please provide more info ?

Regards,
Subrat

Betreff: Why am i charged 20 euro more for December , why is that ?

reneromann — Thu, 06 Jan 2022 19:46:29 GMT

Did you send back the FritzBox in time -and- to the correct address? And do you have proof of postage?

In case it is "lost in post", you will have to provide proof that the box was lost in postal services in order to get your money back. If you opted for a cheaper service without insurance, a loss in postal services will go to your expenses...

Betreff: Why am i charged 20 euro more for December , why is that ?

ssahoo — Thu, 06 Jan 2022 20:02:46 GMT

Hello @reneromann ,

Yes i do have the proof of postage, i sent it via DHL. And it has been sent to the address that was provided with the return sheet. It was shipped on 13.11.2021 and delivered on 16.11.2021

Do i need to attach the proof here ?

Regards,

Subrat

Betreff: Why am i charged 20 euro more for December , why is that ?

Torsten — Thu, 06 Jan 2022 20:13:58 GMT

Has the promotion phase of your contract with a reduced basic price possibly expired? Either after 6 or 12 months, the basic price increases to the regular list price for all Vodafone DSL or Vodafone cable tariffs known to me. With the Red Internet & Phone 250 DSL then e.g. to 49.99 €, plus the Fritzbox 2.99 € we would be at 52.98 €.

Betreff: Why am i charged 20 euro more for December , why is that ?

ssahoo — Thu, 06 Jan 2022 20:20:17 GMT

Hello @Torsten ,

I am using the Red Internet & Phone 100 DSL contract and when i tried upgrading last contract from 50mbps to 100mbps i was offered for the new price 29.99 + 2.99 for the complete 24month cycle. I specifically checked with the support that there is no changes after 6 months or 12 months and then i agreed for it.

Regards,
Subrat

Betreff: Why am i charged 20 euro more for December , why is that ?

Torsten — Thu, 06 Jan 2022 20:22:37 GMT

What is in your order confirmation? Only that is binding for Vodafone, because an external call center agent cannot make any statements on behalf of Vodafone.

Betreff: Why am i charged 20 euro more for December , why is that ?

ssahoo — Thu, 06 Jan 2022 20:24:45 GMT

Hello @Torsten ,

Its the same in my contract, 29.99 + 2.99 for the complete 24 month cycle. And it was not the external call center i spoke with, it was Vodafone direct.

Regards,
Subrat

Betreff: Why am i charged 20 euro more for December , why is that ?

Torsten — Thu, 06 Jan 2022 20:26:10 GMT

The hotline is pretty much completely outsourced to external call centers. As a rule, you cannot call Vodafone directly.

Betreff: Why am i charged 20 euro more for December , why is that ?

ssahoo — Thu, 06 Jan 2022 20:30:32 GMT

Hello @Torsten ,

Strange that the external call centers working for Vodafone can make sales and make contracts but cannot make statements.

Neverthless i just checked my contract and this is for 24 months same price. No where it is mentioned that there will be a price change. How to proceed next steps for the excess amount that is charged ?

Regards,
Subrat

Betreff: Why am i charged 20 euro more for December , why is that ?

ssahoo — Thu, 06 Jan 2022 20:35:02 GMT

Also by the way, i am almost end of contract. My contract ends April 2022 so i am already using the same contract for 20 months now.

Regards,
Subrat

Betreff: Why am i charged 20 euro more for December , why is that ?

reneromann — Thu, 06 Jan 2022 20:55:44 GMT

But why do you send back a box if your contract runs until April 2022?

Or did you upgrade you contract in order to get a new box? If that's the case, only the new prices apply as the old contract is then replaced by the new one.

Betreff: Why am i charged 20 euro more for December , why is that ?

ssahoo — Thu, 06 Jan 2022 20:59:03 GMT

Hello @reneromann ,

I have requested a replacement as my old router had bandwidth and stability issues & it was not possible to work with it. So once i received the replacement(new) i sent the old one back.

I just checked that my contract expires in April.

Regards,
Subrat

Re: Why am i charged 20 euro more for December , why is that ?

DanyG — Sat, 08 Jan 2022 12:35:19 GMT

Hi ssahoo,

as we were in touch earlier, I could have a look into your customer account. The first retoure was rejected and the router was sent back to you. After that, we received the router on 16. November.

I've credited you the charges on your next bill.

BR,

Dany

Re: Why am i charged 20 euro more for December , why is that ?

ssahoo — Sat, 08 Jan 2022 15:59:55 GMT

Hello @DanyG ,

Thanks a lot. If there are any problems i will comment again.

Regards,
Subrat