Thema "Re: Keine Rechnung" in DSL: Tarife & Rechnung

Keine Rechnung

Sebastian254 — Mon, 13 Dec 2021 18:33:02 GMT

DSL.

Hi. At October i have changed my internet from Kabel to DSL. Since this time i have a problem with Rechnungen. I received only a payment at October and thats all. I Didn't received anything at November. No online Renchung, no letter. What can I do in this situation ? How can I pay if i don't know correctly how much i have to pay.

Best Regards.

Betreff: Keine Rechnung

Torsten — Mon, 13 Dec 2021 22:05:11 GMT

Have you added your DSL contract to MeinVodafone using the online registration code that is next to the MIC in the welcome letter? The invoices are only made available for this.
Unlike the name suggests, Vodafone sends the welcome letter exclusively by email.

Betreff: Keine Rechnung

Sebastian254 — Tue, 14 Dec 2021 17:10:20 GMT

Thank you so much for help. I found it. But nobody said anything like that to me that i have to do this.

Re: Keine Rechnung

Andre — Wed, 15 Dec 2021 08:09:57 GMT

Hey Sebastian254,

im glad that Torsten could already help you.
We explain how to check your bill / administrate your contract in our welcomeletter.
Sadly we don't offer an english version - so i completely understand that this must have been an unpleasant expirience.

I'll adress the feedback internal - but i fear that there won't be adjustments in the near future.

Cheers,

Andre