Thema "Re: No contract confirmation received" in DSL: Tarife & Rechnung

No contract confirmation received

innay — Mon, 22 Nov 2021 12:36:12 GMT

Hello

A few weeks ago I got a DSL internet contract, someone called me and I "signed" a contract verbally. The desired date was on 15.11, but so far I got no further information, no router, no confirmation, no contract or anything. When I signed the contract, I said more than once that it was very important to have internet in my new flat by 15.11, and it didn't seem to be a problem.

Can I please get some help?

Re: No contract confirmation received

Jens-K — Tue, 23 Nov 2021 12:22:59 GMT

Hi innay,

I will have a look into this.

Send me a private message with the customer's

- name

- date of birth

- full address

- ordered tariff

After sending the private message please leave a short note here.

Regards,

Jens

Re: No contract confirmation received

innay — Wed, 24 Nov 2021 08:23:28 GMT

Hi Jens

I sent you a private message.

Thank you for looking into it.

Re: No contract confirmation received

Su — Thu, 25 Nov 2021 09:56:16 GMT

And we´ve got it!

Thank you innay.

We´ll answer you soon.

Greetz

Re: No contract confirmation received

innay — Fri, 26 Nov 2021 15:15:31 GMT

I left another message explaining that I'm talking about is a new contract and that I don't have a customer number yet.