Thema "Re: Internetverbindung Problem - timeout" in DSL: Tarife & Rechnung

Internetverbindung Problem - timeout

DanielG86 — Sat, 30 Oct 2021 10:59:33 GMT

Please help me out as I don't know what do from here.

I am getting a timeout error when trying to set up my Fritz Box 7530 through the connection assistant. Vodafone never sent someone to physically activate it, they said they activated my internet remotely.

I have updated the firmware to the latest version, but still the same error.

I have tried to contact the technical support hotline, but they refused to speak to me since they told me it was a German hotline number. My German is not good enough to discuss technical details for sure..

I ordered the DSL only package with no telephone connection, could this be the issue? If so, was not aware both are needed as it wasn't explained to me.

Is there any way to get someone to have a look at this?

Re: Internetverbindung Problem - timeout

Jens-K — Sat, 30 Oct 2021 17:22:08 GMT

Hi DanielG86,

I will have a look into this.

Please send me a private message with your name, customer number and mobile phone number.

If the connection has been activated already I will open a technical ticket.

Regards,

Jens

Re: Internetverbindung Problem - timeout

DanielG86 — Sun, 31 Oct 2021 07:08:27 GMT

Thank you Jens, sending the info now.